Refund Policy

NOVELNIX REFUND POLICY

This Refund Policy applies to purchases of NovelNix (the "Service," "Software," or "Platform"), operated by Rebecca Camm ABN 99 670 917 896 ("we," "our," or "us"). By purchasing NovelNix, you agree to the terms set out below.

Free Trial

We offer a free 7-day trial of NovelNix with no credit card required, so you can make sure it's right for you before you pay anything. No charge is made unless you choose to purchase after your trial.

Purchases Are Final

Because you can fully evaluate NovelNix during the free trial before buying, purchases are final and we do not offer automatic refunds after purchase.

Refund Requests

We consider refund requests on a case-by-case basis. If something has gone wrong, for example, the software isn't working as described, or you've hit a genuine problem, please email us at novelnix@rebeccacamm.com and we'll look at your request individually. We read every request.

Who Processes Your Payment

Your purchase is handled by FastSpring, our authorised online reseller. This is why your receipt or card statement shows FastSpring (often shown as "FS" or "FSPRG") rather than NovelNix or Rebecca Camm. Any refund is processed back through FastSpring and may take a few business days to appear.

Your Legal Rights

Nothing in this policy limits your rights under consumer law, including the Australian Consumer Law. If the software has a major fault, you are entitled to a remedy regardless of the terms above. These rights apply in addition to, and are not excluded by, this policy.

Before You Contact Your Bank

If there's a problem, please email us first. We can almost always resolve things faster than a chargeback, and a reversed charge may lock you out of your licence while it's being resolved.

Contact Us

If you have any questions about this Refund Policy, please contact us at: Rebecca Camm Email: novelnix@rebeccacamm.com